![]() ![]() It is appropriate for the parent to purchase and install the software the children use on 1 laptop and one desktop. children under 18 CANNOT enter into a contract. "Has Anyone" else used the method I posted and reached someone in the Chat centre?īy way of clarification and in Australia. It is only the "Product Registration" still outstanding and awaiting Adobe clarification as to why I cannot do this task. The money was transferred and the hard copy sent back to us by courier. No issue with that and it was completely OK. as they obviously accepted the purchase request based upon the required proof it was a legitimate student's/academic copy purchase. just as was declared when making the original purchase.Īdobe's resellers were happy with what we presented. and with all the required documents to show they were both University Students. I was perfectly entitled to make the purchase for my children as an academic copy. I too wish the answers on how to register the new copy I wish added to my products as the purchaser because. getting into the actual chat room for the follow up feed back about the point you make is exactly what I am attempting to do. that is just an outright failure and waste of my time so far?. and getting logged-in to the 24/7 Chat room (Adobe promises). The result I seek is much harder than it should be. It was then they recommended I keep trying the room. and neither of us could get into the Chat Room. Both he operator and I has the identical results. and when it failed they too when and did the same steps to be recommended. I followed the exact steps with the operator on the phone with me. You can see the result from the location I was told to go to. I did take the advice the helpdesk operator said to follow. ![]() I did try to call the customer support helpdesk to be told what I have already posted. and I want the product registered with all my other purchases.Ī simple enough objective. What you point out is of course why I am trying to get into the Chat facility. The "Offer and Acceptance" is completed! Thanks for your reply. I would appreciate some help from anywhere I might find it. the support desk just don't get the fact it is not available on any of my search engines, like IE, Firefox or Google? only to be advised that “Chat” can’t possibly be closed … as it never shut down …so I should keep trying them?Įven with the proof of a screenshot. I have attempted to make contact by phone line. Can anyone assist me getting through to Support please? It have now been 5 days of trying to learn what I need to do to get my full product key for the Academic version of Adobe Acrobat XI Pro so I can install it on to a laptop and Desktop. it also fails to let me progress … and after a few seconds the 2nd part of the message displays … telling me "Chat is currently closed". "Chat" declares to be open "24 hours a day, 7 days a week" "Still need help? Contact Us." & finally> I have gone into Adobe Support and selected … but the product key is "APROM2 Academic” version and I cannot simply add it to my other 10 products. and I now wish to register my copy of XI Pro as well. plus a copy of 10 Standard (x1).Īll 10 copies are registered in my list of products. I also have copies of 7 Pro (x 2), 8 Pro (x 4), 9 Pro (x2) and 10 Pro (x1). It was purchased for my son and daughter who are both university students. I have a copy of Acrobat XI Pro, for students and Teachers. ![]()
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